FAQ – Frequently Asked Questions
Find answers to frequently asked questions about our products and services.
How can I place an order?
To place an order, simply navigate to our website, select the items you want, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information and your order will be processed.
What payment methods do you accept?
Through the PayPal gateway we accept various payment methods, including Credit Cards, Debit Cards, Prepaid Cards, Postepay, Apple pay, Google pay and others. At the time of payment, you will have the opportunity to choose your preferred payment method.
How long does shipping take?
I tempi di spedizione variano a seconda del tuo indirizzo.
Orders are typically processed within 1-3 business days and can take 3-12 business days to arrive. You will receive a tracking code once your order has been shipped.
Do you offer international shipping?
Yes, we currently only offer international shipping to EU countries. During the checkout process, you will be able to see if your country is eligible for shipping.
What is your return policy?
Abbiamo una politica di reso di 14 giorni. Se non sei soddisfatto del tuo acquisto, puoi restituirlo per un rimborso entro 14 giorni dalla ricezione dell’ordine. Contatta il nostro team del servizio clienti per avviare la procedura di reso.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
Is my personal data safe?
Yes, we take the security of your personal information seriously. We use industry-standard security measures and encryption to protect your data. Your information will only be used to process orders and will not be shared with third parties.
How can I contact your customer service?
Our customer support team is available to assist you via email or WhatsApp. You can find our contact information on the Contact Us page of our website.
Do your products contain sulphates?
L’unico solfato che utilizziamo nei nostri prodotti è il sodio coco solfato (SCS), approvato dall’ente di certificazione COSMOS.
SCS does not penetrate the skin and is much less irritating than the often used sodium lauryl sulfate (SLS), which we do not use.
Do your products contain palm oil and/or derivatives?
We do not add palm oil to our formulas as a separate ingredient, however palm oil derivatives may be part of another ingredient and are present in most products (for example, palmitic acid), although in a very low concentration.
All ingredients containing palm oil derivatives are RSPO certified (Roundtable on Sustainable Palm Oil), which means that the plantations are grown using sustainable methods
Do your products contain alcohol?
Not all alcohols are created equal, and not all are harmful to your skin: every ingredient in our formulas has been carefully evaluated to ensure it is safe to use.
Check the INCI ingredients list of each product to find out if it contains alcohol and/or alcohol derivatives.
However, most products contain trace amounts of alcohol since most plant extracts (except oil products) are made using alcohol-based extraction methods.
So, even if alcohol and/or alcohol derivatives may not be listed in the INCI, we cannot claim that the products are actually alcohol-free.
Are your products safe?
Yes, our cosmetic products are safe, tested and certified by international companies COSMOS by ECOCERT Greelife.
What are ECOCERT and COSMOS?
ECOCERT is an international organic certification organization based in France. It is one of the largest and most respected certification bodies in the world. ECOCERT focuses on the certification of organic agricultural products and sustainable practices.
Organic certification: ECOCERT certifies products that meet rigorous organic standards, ensuring they are free from synthetic chemicals, GMOs and other harmful substances. This applies to foods, cosmetics, textiles and more.
Sustainable practices: In addition to organic farming, ECOCERT also certifies products and companies that follow sustainable practices, such as fair trade, environmental protection and responsible management of resources.
Global Reach: Although it started in France, ECOCERT now operates in over 130 countries, which makes it a globally recognized and trusted certification.
COSMOS stands for COSMetic Organic and Natural Standard. It is a standard developed by five leading certification bodies, including ECOCERT, to unify organic and natural cosmetics standards across Europe and beyond. Here's what you need to know about COSMOS:
Unified Standard: COSMOS provides a single, unified standard for organic and natural cosmetics, ensuring consistency and transparency for consumers around the world.
Types of certification: COSMOS offers two types of certification:
COSMOS Organic: for products that contain a high percentage of organic ingredients.
COSMOS Natural: for products that may not meet organic criteria but still adhere to strict natural ingredient guidelines.
Full criteria: The COSMOS standard covers the entire life cycle of a cosmetic product, including ingredient sourcing, manufacturing processes, packaging and labelling, ensuring they are environmentally friendly and safe for consumers.
What are the COSMOS Natural and COSMOS Organic certifications?
COSMOS Natural and COSMOS Organic are certification standards for natural and organic cosmetics, designed to ensure that products meet high standards of quality, sustainability and safety. Here's what each certification entails:
COSMOS Natural certification ensures that the product is made with natural ingredients. The main criteria include:
Natural origin: Ingredients must come from natural sources such as plants, minerals or other natural substances.
Processing methods: limited use of processes that alter the natural state of the ingredients, such as physical processes (e.g. drying, pressing) and simple chemical processes (e.g. hydrolysis).
Environmental considerations: ensures environmentally friendly practices throughout the product life cycle, including biodegradability and sustainable sourcing.
Packaging: preference for recyclable and eco-friendly packaging materials.
LCOSMOS Organic certification includes all COSMOS Natural requirements, with additional standards for organic content:
Organic content: at least 95% of the agro-ingredients must be organically produced. Overall, the product must contain at least 20% organic ingredients (10% for rinse-off products).
Certified ingredients: ingredients must comply with recognized standards for organic farming.
Production standards: rigorous guidelines to maintain the biological integrity of ingredients during production, processing and storage.
No GMO: prohibition on the use of genetically modified organisms in any form.
Both certifications require products to adhere to rigorous standards of safety, efficacy and transparency, ensuring consumers are provided with high-quality, reliable natural and organic cosmetics. Products with these certifications display the words “COSMOS Natural” or “COSMOS Organic” under the certifier’s logo, indicating compliance with the COSMOS standard.
For more information, you can visit the official website COSMOS-standard.
Is your manufacturing facility certified?
Yes, our manufacturing facility is certified to ISO 22716:2007, the international standard for good manufacturing practices for cosmetics.
To ensure the safe production of cosmetic products, ISO 22716:2007 provides guidelines for production, control, storage and shipment.
How are your products tested?
Ensuring the quality and safety of our products is our top priority. Below, we will list the various stages and testing processes our products undergo before reaching you.
Formulation process
The formulation process begins by consulting ingredient suppliers’ guidelines on the recommended use and concentration of each ingredient. Sometimes, we test as many as several hundred samples to decide on the best formula.
Cruelty-free – Not tested on animals
We believe beauty should be cruelty-free, which is why we don’t (and never will) test on animals. Instead, every product is tested by volunteers who share their skin reaction after testing and provide their subjective rating. Both are taken into account when perfecting the formula.
Laboratory tests
After a product is created, it is subjected to rigorous laboratory testing. This includes measuring various physical and chemical properties, determining stability and expiration dates, and studying and establishing standards for preservation. In compliance with the law, each product is tested by a qualified chemist to ensure it complies with safety and consistency tests. We also send items to outside laboratories to ensure that the preservatives chosen will work well throughout their shelf life.
Batch consistency
We also check the physical and chemical properties of each batch we produce. This ensures that the production product is consistent with the lab-approved version.
Conclusion
Quality and safety are paramount in the development of Respira Skincare products. From formulation to final production, each product undergoes a series of tests to ensure it meets our high standards.
If you have any questions or concerns about any aspect of our testing process, please feel free to contact us.
Are your products tested on animals?
No. We believe that beauty should be cruelty-free, which is why we do not (and never will) test on animals.
Instead, each product is tested by volunteers who share their skin reaction after testing and provide their subjective rating. Both are taken into account when perfecting the formula.
Do your products contain GMOs?
No. According to the rigorous standards of our COSMOS certification we do not use any genetically modified organisms in any form.
Are your products Vegan?
Breathe SkinCare, embrace the beauty of nature and the importance of sustainable choices. That's why we offer a wide range of vegan-friendly products, certified by ECOCERT, which guarantee compliance with rigorous standards for organic and natural ingredients without components of animal origin.
Mostly vegan: our products are mainly vegan, in line with ethical and environmental principles.
SPF Products: the only exception to our vegan range are our SPF products, which contain beeswax, a natural ingredient known for its protective qualities. The beeswax is sustainably sourced and we use it in a way that is respectful of the lives of the bees.
ECOCERT Certification: our commitment to vegan principles is validated by the ECOCERT certification, which guarantees the organic integrity of our products and their ingredients.
Are the fragrances in your products natural?
Yes, we do not use synthetic fragrances. All our fragrance compositions are 100% vegan, carefully selected using natural aromatic substances, without phosphates or other synthetic preservatives.